Shipping policy

Shipping Policy

Last updated: August 22, 2026

Thank you for shopping with Dubai Corp. Please review the following information regarding order processing, shipping, delivery, and shipping-related issues.

Order Processing

Orders are generally processed within 1–2 business days after payment is successfully completed.

Processing times do not include weekends or holidays. During sales, holidays, or periods of high order volume, additional processing time may be required.

Shipping Within the United States

Estimated delivery times after processing are:

  • Standard shipping: 3–7 business days
  • Expedited shipping: 2–3 business days, when available

Shipping rates and available delivery options are displayed at checkout. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Certain fragrances may be ineligible for expedited or air transportation because of carrier regulations.

International Shipping

International delivery times vary depending on the destination, selected shipping service, customs processing, and local carrier conditions.

Customers are responsible for all applicable customs duties, import taxes, brokerage charges, and other fees imposed by the destination country. These charges are not included in the product price or shipping fee unless specifically stated during checkout.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Please allow up to 48 hours for the carrier’s tracking information to update.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Dubai Corp is not responsible for packages delayed, lost, returned, or delivered incorrectly because of an incomplete or inaccurate address provided by the customer. Additional shipping charges may apply if an order must be shipped again.

Incorrect, Missing, Damaged, or Defective Items

Please inspect your order immediately after delivery.

Incorrect, missing, damaged, or defective items must be reported within 48 hours of delivery. Please provide:

  • Your order number
  • A description of the issue
  • Photographs of the shipping box and shipping label
  • Photographs of the product and its packaging
  • Photographs showing any damage, leakage, or defect

If the exterior packaging clearly shows that you received a different product, do not open, unseal, spray, or use the item. Contact Dubai Corp before removing any plastic wrapping or product seals.

Opening or using a product after the exterior packaging clearly identifies it as different from the product ordered may affect its eligibility for return. This restriction does not apply when opening the package was reasonably necessary to discover the shipping error.

For verified errors caused by Dubai Corp, we will provide an appropriate resolution, which may include a prepaid return label, replacement, store credit, or refund. We may require the incorrect product to be returned and inspected before sending a replacement or issuing a refund.

Delayed or Lost Packages

If tracking has not updated for an extended period or your package appears to be lost, please contact us. Dubai Corp will work with the shipping carrier to investigate the shipment.

Carrier investigations may take several business days. Replacement or refund eligibility will be determined after the investigation is completed.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around the delivery location.
  2. Ask household members, neighbors, building staff, or reception personnel.
  3. Contact the shipping carrier for delivery details.
  4. Contact Dubai Corp if the package is still missing.

Dubai Corp is not responsible for theft, loss, or damage occurring after a carrier confirms successful delivery to the address provided by the customer. However, we will assist with filing a carrier claim when appropriate.

Shipping Charges

Original shipping charges are generally nonrefundable.

If Dubai Corp ships an incorrect, damaged, or defective product, approved return-shipping costs will be covered by Dubai Corp.

Order Cancellations

Orders may be canceled within 24 hours or one business day after the order is placed, or before the order status changes to “Shipped,” whichever occurs first.

Once an order has been marked as shipped, it cannot be canceled.

Contact Us

For questions regarding your shipment, please contact:

Dubai Corp Customer Service
Email: info@dubai-corp.com
Phone: (734) 260-4155
Website: dubai-corp.com